Our service-level agreement (SLA) determines how quickly we should initially respond based on the ticket priority:

  1. Urgent = Within 4 business hours
  2. High = Within 1 business day
  3. Medium = Within 2 business days
  4. Low = Within 3 business days
New tickets are set to low priority by default. For faster response to an urgent issue, please call (415) 674-1595.
    You can also change the priority of your ticket by logging into Freshdesk. If you don't have an account, you can create a free account using Google, Facebook, Twitter. or simply create a username and password by clicking "Sign up with us."