Our service-level agreement (SLA) determines how quickly we should initially respond based on the ticket priority:
- Urgent = Within 4 business hours
- High = Within 1 business day
- Medium = Within 2 business days
- Low = Within 3 business days
New tickets are set to low priority by default. For faster response to an urgent issue, please call (415) 674-1595.
You can also change the priority of your ticket by logging into Freshdesk. If you don't have an account, you can create a free account using Google, Facebook, Twitter. or simply create a username and password by clicking "Sign up with us."